Automation
Turn operational signals into action, the same way every time.
Rules and workflows that connect events, notifications, tickets and configured responses, so routine steps stop depending on memory.
01
Trigger
- Event raised
- State change
- Threshold breached
02
Condition
- Severity is high
- Asset is in scope
- Outside maintenance
03
Action
- Notify the team
- Create a ticket
- Assign and escalate
What you get
Remove the repetitive hand-offs.
The trigger fires, conditions confirm it, the team is notified, a ticket is created and assigned, and the record is kept.
- Notify
- Reach the right people when conditions are met.
- Create
- Open and classify tickets from events.
- Assign
- Route work to the responsible team.
- Escalate
- Raise attention when time or severity conditions are met.
Trigger, condition, action
From event to configured response.
Automation acts only within the rules and permissions you configure.
- 01
Event
A trigger or state change starts the flow.
- 02
Rule
Conditions decide whether to proceed.
- 03
Notification
The right people are told.
- 04
Ticket
An incident is created and classified.
- 05
Assignment
Routed to the responsible team.
- 06
Escalation
Raised if time or severity demands.
- 07
Record
Everything retained for review.
Capabilities
What Automation covers
- Trigger actions
- Define event conditions and the operations that follow.
- Event correlation
- Relate events so one root cause does not raise many alerts.
- Notifications
- Deliver alerts through configured media types.
- Auto-assignment
- Assign tickets to teams by rule.
- Escalation rules
- Escalate by time, priority or SLA risk.
- Cross-module workflows
- Act across monitoring, assets and service operations.
Connected modules
Stronger together.
Automation shares its records with the rest of the platform. See the events that trigger rules, the tickets rules create, and reporting on outcomes.
FAQ
Common questions
Can infrastructure events create service incidents?
Yes, according to the workflows you configure. Incidents can also be created manually.
What role does automation play?
Automation connects events, rules, notifications and service workflows so routine operational steps happen consistently. It acts within the rules you configure.
What is IT/OT observability?
It is visibility across both information-technology infrastructure and operational-technology or connected equipment, combined with the context needed to understand and respond to what is observed.
See PulseGrid in action
See how PulseGrid 365 fits your operational environment.
Tell us about your infrastructure and how your teams respond today. We will arrange a walkthrough focused on your priorities.
