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PulseGrid 365

Solutions · Managed Service Providers

Operate multiple client environments from one platform.

Providers need clear separation between clients and consistency across them. PulseGrid 365 records data per tenant and lets you work across tenants from one console.

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PulseGrid 365 · Dashboard
PulseGrid 365 dashboard showing total assets, monitoring assets, active problems, open tickets, SLA compliance and service health
  1. 1Asset, monitoring and service health in one row
  2. 2What needs attention right now
  3. 3Problems linked to asset, location and ticket

Built for: MSP service delivery managers and operations leads.

What changes

From the problem you have to the workflow you want.

Today

  • Each client is watched in a different tool.
  • Process differs from client to client.
  • Reporting on service accountability is manual.

With PulseGrid 365

  • Monitoring, assets and tickets are recorded per tenant.
  • A tenant selector switches or spans clients.
  • The same ticketing, SLA and escalation practice applies to each.

The workflow

How the work flows.

Tenant context appears on problems and tickets across the platform.

  1. 01

    Client environments

  2. 02

    Unified visibility

  3. 03

    Client context

  4. 04

    Response

  5. 05

    Service accountability

Modules that matter

Where PulseGrid 365 helps.

  1. MonitorInfrastructure MonitoringSee infrastructure health before operators start searching for context.
  2. ResolveService Desk / ITSMTurn every issue into owned, tracked resolution.
  3. AutomateAutomationTurn operational signals into action, the same way every time.

See PulseGrid in action

See how PulseGrid 365 fits your operational environment.

Tell us about your infrastructure and how your teams respond today. We will arrange a walkthrough focused on your priorities.

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